Some Samsung computers include a piece of software that automatically disables Windows Update. Patrick Barker, a Microsoft MVP, was helping a user when he discovered the software. The user had tried to restart Windows Update multiple times but every time he did so, Windows Update would become disabled again.

It turns out part of Samsung's SW Update utility for its software also disables Windows Update and Samsung has tried to justify disabling that feature:

Most computer makers include utilities similar to SW Update but only Samsung's appears to also disable Windows Update, a feature that is important for security reasons.